Geocoding an account or work order record populates latitude and longitude values, which are required for travel time and distance calculations.Īfter connecting your environment to Bing Maps, make sure your resources have defined starting and ending locations. This allows you to automatically geocode accounts and work orders when addresses are entered. For more information, see our article on setting this up. This allows you to locate resources (field technicians) and work orders, and later calculate the travel time and distances between them. PrerequisitesĬonnect your Dynamics 365 environment to Bing Maps. In this article, we will explore how travel time and distance are calculated and visualized for dispatchers during manual scheduling, semi-automated scheduling with the schedule assistant, and automated scheduling with Resource Scheduling Optimization (RSO). From their current location to a work order location (typically for high-priority emergencies).From their current work order location to the next work order location.From a company address to a work order location.From their personal address to a work order location.Using Bing Maps API by default, Dynamics 365 Field Service calculates the driving travel time and distance as field technicians travel: This makes understanding and minimizing travel time critical for a field service organization's success. Field service organizations often perform preventative maintenance, inspections, repairs, and other types of services by sending field technicians to multiple customer sites, and they must actively manage locations and routes.
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